2. How We Use Cookies
We use cookies for four primary purposes:
- Authentication and security: To keep you signed in to your Truvixx dashboard, identify your session, and protect against cross-site request forgery (CSRF) attacks.
- Platform functionality: To remember your preferences (e.g., language, table column order, dashboard layout) so you don't need to reset them on every visit.
- Performance and analytics: To understand in aggregate how users navigate the platform — which pages are most visited, where users drop off, and how fast pages load. This helps us improve the product.
- Compliance and security logging: To maintain session logs for security auditing and to detect anomalous access patterns that may indicate account compromise.
3. Types of Cookies We Use
3.1 Strictly Necessary Cookies
These cookies are essential for the Truvixx platform to function. Without them, core features like signing in, maintaining a session, and submitting verification requests would not work. These cookies cannot be disabled, as the platform would not operate without them.
- Session authentication tokens
- CSRF protection tokens
- Load balancer sticky session identifiers
- Security challenge state (for MFA flows)
3.2 Functional Cookies
These cookies enable enhanced functionality and personalisation. They are set based on actions you take, such as adjusting display preferences. Disabling them will not prevent you from using core platform features, but your preferences may not be saved between sessions.
- Dashboard layout and column preferences
- Notification display settings
- Table pagination and sort order
- User-selected date format and locale
3.3 Analytics Cookies
We use privacy-respecting analytics to understand aggregate usage patterns. All analytics data is anonymised — we do not track individual users across sessions or associate analytics data with your identity. You may opt out of analytics cookies at any time via our cookie preferences panel.
- Page view counts and time-on-page metrics
- Feature adoption and click-through rates (aggregate)
- Error and performance monitoring (anonymised)
- Funnel analysis to understand onboarding completion
3.4 Marketing Cookies
We do not use marketing, advertising, retargeting, or cross-site tracking cookies. If you see third-party advertising cookies on truvixx.com, please report them to security@truvixx.com immediately, as this would indicate a potential security issue.
5. Third-Party Cookies
5.1 Infrastructure Partners
We use Cloudflare for DDoS protection, security challenge pages, and content delivery. Cloudflare may set cookies on our domain ("__cf_bm" and "cf_clearance") for security purposes. These are classified as strictly necessary because they protect you and our platform from malicious traffic. Cloudflare's cookie policy can be found at their official website.
5.2 What We Do Not Allow
We do not permit the following third-party cookie categories on the Truvixx platform:
- Social media tracking pixels (Facebook, LinkedIn, Twitter/X, etc.)
- Advertising network cookies (Google Ads, Meta Ads, programmatic ad networks)
- Cross-site user tracking or behavioural profiling cookies
- Third-party analytics that track individual users without anonymisation
- Heat-mapping or session-recording tools that capture sensitive verification data
5.3 Embedded Content
Our public website (truvixx.com) may contain links to external resources (e.g., case study downloads, partner pages). When you follow these links, the third-party site's own cookie policy applies. We recommend reviewing those policies before interacting with third-party content.
6. Managing Your Preferences
6.1 Cookie Consent Banner
When you first visit truvixx.com, a cookie consent banner allows you to accept all non-essential cookies, reject non-essential cookies, or customise your preferences by category. Your choices are remembered for 12 months and can be changed at any time.
6.2 Changing Your Preferences
To change your cookie preferences at any time after your initial choice, click the "Cookie Settings" link in the footer of any page on truvixx.com. From there, you can enable or disable functional and analytics cookies independently. Strictly necessary cookies cannot be disabled.
6.3 Impact of Disabling Cookies
- Strictly necessary: Cannot be disabled. Disabling these via browser settings will prevent you from logging in or using the platform.
- Functional: Disabling these means your preferences won't be saved between sessions. The platform will still work, but you may need to reconfigure settings on each visit.
- Analytics: Disabling these means your usage is excluded from our aggregate analytics. This has no impact on your platform experience.
7. Browser-Level Controls
In addition to our in-platform controls, all modern browsers allow you to manage cookies at the browser level. The following instructions link to cookie management guides for major browsers:
- Google Chrome: Settings → Privacy and security → Cookies and other site data
- Mozilla Firefox: Settings → Privacy & Security → Cookies and Site Data
- Apple Safari: Preferences → Privacy → Manage Website Data
- Microsoft Edge: Settings → Cookies and site permissions → Cookies and site data
Blocking all cookies at the browser level will prevent you from logging in to the Truvixx dashboard and using the platform. We recommend using our in-platform cookie preference centre for a more targeted approach.
If you use multiple devices or browsers, you will need to set your cookie preferences separately on each one. Cookie preferences set via our banner are stored in a first-party cookie — clearing your browser cookies will reset your preferences.
8. Do Not Track
Some browsers offer a "Do Not Track" (DNT) signal that can be sent to websites you visit. There is currently no universally accepted standard for how websites should respond to DNT signals.
Truvixx responds to DNT signals by disabling all non-strictly-necessary cookies for that session, equivalent to you selecting "Reject non-essential cookies" in our preference centre. We will update this section if the industry adopts a standardised DNT interpretation framework.
9. Updates to This Policy
We review and update this Cookies Policy when we change our cookie usage, introduce new third-party services, or as required by applicable law. Material changes will be communicated via a notice on our website and, where appropriate, via email to registered users. The "Last updated" date at the top of this page reflects the most recent revision.
Continued use of the Truvixx platform after an update to this policy constitutes acceptance of the revised terms, to the extent permitted by applicable law.
10. Contact Us
If you have questions about our use of cookies, or if you believe we are using cookies in a way not described in this policy, please contact our Data Protection Officer:
Data Protection Officer — Truvixx
Email: privacy@truvixx.com
Security issues: security@truvixx.com
We respond to cookie-related queries within 5 business days.